**Refund & Cancellation Policy**

Effective Date: 22 June 2025

At MIEIV, we take pride in the craftsmanship and quality of our premium men’s shirts. We understand that sometimes, you may need to return or cancel an order. This policy outlines how refunds, cancellations, and returns are handled.

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### 1. Order Cancellation

#### Before Shipment:
– You may cancel your order within **12 hours** of placing it, or before the item is shipped — whichever is earlier.
– To cancel, email **support@mieiv.com** with your order number.
– Once shipped, the order cannot be canceled.

#### After Shipment:
– Refusal to accept delivery without a valid reason may affect your future orders with us.

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### 2. Return Eligibility

We accept returns only under the following conditions:

✅ The product is **unused**, **unwashed**, and in its **original packaging with tags intact**
✅ A **return request is made within 7 days** of delivery
✅ The product is **not altered, damaged, or worn**
✅ It is not part of a **final sale, discount, or custom order**

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### 3. Non-Returnable Items

The following products are **not eligible** for return/refund:

– Worn or washed garments
– Products with perfume, deodorant, or sweat marks
– Items purchased under “Final Sale” or “Clearance”
– Orders with multiple returns from the same customer (abuse prevention)

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### 4. Return Process

1. **Email** us at **support@mieiv.com** with:
– Order number
– Reason for return
– Photographs of the product (optional but helps us process faster)

2. If approved, we’ll arrange a reverse pickup through our courier partner. You may also be asked to ship the item directly in certain pin codes.

3. Once we receive and inspect the product, your refund will be initiated.

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### 5. Refund Method & Timeline

– Refunds are processed through **Razorpay** within **5–7 business days** after return approval.
– Shipping charges (if any) are **non-refundable**.
– Store credit may be offered in case of dispute or partial eligibility.

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### 6. Damaged or Defective Items

In rare cases where you receive a damaged or incorrect product:

– Notify us within **48 hours** of delivery
– Share photos/videos as proof
– We will arrange a replacement or full refund (including shipping)

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### 7. Repeated Returns or Abuse

To prevent fraud and misuse, we reserve the right to:

– Deny future returns for customers with a history of abuse
– Decline refunds where policy conditions are not met
– Block accounts involved in fraudulent activity

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### 8. Need Help?

We’re here to assist you.

**Email**: support@mieiv.com
**Phone**: [Add your customer care number]
**Website**: www.mieiv.com

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**Note**: This policy is compliant with the Consumer Protection (E-Commerce) Rules, 2020, and applicable Indian law.