1. Introduction
At Mieiv, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website mieiv.com, make purchases, or interact with us through other channels like WhatsApp, social media, and marketplace platforms. By using our services, you consent to the collection and use of your data in accordance with this policy.
2. Information We Collect
We may collect the following types of information from you:
a. Personal Information
When you interact with us, you may provide the following personal details:
Name
Email address
Phone number
Shipping and billing address
Gender (optional)
b. Payment Information
To process your orders, we may collect payment-related details, including:
Payment method (e.g., UPI, card, wallet)
Transaction history
Billing information (e.g., billing address, card details processed via payment gateways)
Note: We do not store any credit card details. All payment processing is handled by secure third-party payment gateways.
c. Device & Usage Information
We automatically collect data regarding how you access and interact with our website and app:
IP address
Device type, browser version, and operating system
Pages viewed on our site
Referrer website URL
Search terms used
Time spent on pages
Purchase history
This information helps us understand usage patterns and improve our services.
d. Location Data
If you enable location services, we may collect your approximate location (via IP address or GPS) for order delivery purposes and to provide more personalized recommendations.
e. Chat & Communication Data
When you contact us via WhatsApp or other communication channels:
Chat history and messages
Product inquiries and support requests
Feedback, complaints, or other interactions
3. How We Use Your Information
We use your personal information to provide, improve, and personalize our services, including:
Order Processing: To process and fulfill your orders, including billing, delivery, and returns.
Customer Support: To respond to your queries, complaints, or feedback via email, phone, or chat.
Marketing: To send you promotional emails, SMS, or WhatsApp updates about products, offers, and discounts (if you opt-in).
Personalization: To tailor product recommendations, discounts, and marketing offers based on your preferences and browsing history.
Legal Compliance: To comply with legal obligations, resolve disputes, or enforce our terms.
Improvement of Services: To improve the website, app, and overall user experience, including using analytics to track website performance.
4. Sharing of Information
We do not sell or rent your personal data. However, we may share your information with third parties in the following cases:
a. Service Providers
We share your data with third-party companies that assist us in operations like:
Payment Processors (e.g., Razorpay, Paytm) to handle transactions securely.
Shipping & Delivery Partners (e.g., Delhivery, Blue Dart) for order fulfillment.
Customer Service Tools (e.g., WhatsApp Business API, Helpdesk solutions) to manage customer support interactions.
b. Marketing Partners
We may share data with marketing platforms like Google, Meta, or email marketing services to send you relevant promotions and updates.
c. Compliance with Laws
We may disclose your information if required by law, regulation, legal process, or governmental request.
5. Data Security
We take the security of your personal data seriously. We use industry-standard security measures such as:
SSL Encryption to secure data transfers.
Firewalls and other security measures to protect our servers.
Access Control to restrict access to personal data only to authorized personnel.
However, no security system is 100% secure. We cannot guarantee the absolute security of your data, but we are committed to safeguarding your information.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy. If you request the deletion of your account or personal information, we will delete it within the time frame required by law, except in cases where retention is needed for legal or administrative reasons.
7. Your Rights
As per Indian privacy laws, you have the following rights regarding your personal data:
Right to Access: You can request details about the personal data we hold about you.
Right to Correction: You can request corrections to any inaccurate or incomplete data we hold about you.
Right to Deletion: You can request that we delete your personal data, subject to any legal retention requirements.
Right to Restrict Processing: You may object to the processing of your personal data, and in some cases, we will restrict or limit the use of your data.
Right to Withdraw Consent: If you have previously consented to the use of your data (e.g., for marketing), you can withdraw that consent at any time by contacting us.
You can exercise any of these rights by contacting us at support@mieiv.com.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience. Cookies are small text files placed on your device that help us:
Remember your preferences and login details.
Analyze website traffic and improve site functionality.
Serve personalized content and ads based on your browsing habits.
You can control cookies through your browser settings, but disabling cookies may affect the functionality of our site.
9. Third-Party Links
Our website may contain links to third-party websites or platforms, such as social media pages or external marketplaces like Amazon or Myntra. These sites have their own privacy policies, and we are not responsible for their content or practices. Please review their policies before sharing personal information.
10. Children's Privacy
Our website and services are not directed to children under 18. We do not knowingly collect or solicit personal information from individuals under 18. If we discover that we have inadvertently collected such data, we will take immediate steps to delete it.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, feel free to contact us:
Email: support@mieiv.com
Phone: +91 8668628577
Address: PLOT NO-P-27, Solapur Industrial Area, MIDC Akkalkot Road, Solapur MIDC, Solapur, Maharashtra, 413006